asentogel Platform Privacy Notice

This page describes what we collect when you use asentogel and how we keep that data protected. We operate asentogel as a sportsbook and interactive gaming platform in jurisdictions where local law permits. Our commitments around your data centre on transparency, security, and compliance with applicable regulations. When you register for an account on asentogel, link a payment method, or engage with markets such as Liga 1 or slot games such as Aviator and Sweet Bonanza, we collect specific information—your identity, financial account details, and activity logs. This notice sets out what we collect, why we collect it, how long we retain it, and what rights you hold.

We understand that trust underpins our relationship with every user on asentogel. Our data practices are designed around that trust. We do not sell your data to third parties for marketing purposes. We do not share your payment details beyond the processors required to settle transactions. We encrypt sensitive information and restrict internal access to your data on a need-to-know basis. This privacy notice applies to all users of asentogel across all regions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

What We Collect and How We Use It

We collect data in several categories when you use asentogel. During account creation, we collect your email address, full legal name, date of birth, and password. We use this information to create your account and communicate with you about your asentogel account status, promotional offers, and service updates.

During KYC (Know Your Customer) verification, we collect identity documents—your national ID, passport, or equivalent government-issued ID—and a selfie for facial verification. We use this data solely to verify your identity and confirm you meet the eligibility requirements under local law. Your identity documents are encrypted and retained only for the period required by anti-money-laundering and financial crime prevention regulations (typically seven years after account closure).

When you link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—we collect your payment account identifier and banking information. We use this to process deposits and withdrawals. We do not store your full banking credentials; instead, we store only the reference tokens supplied by your payment processor, which allow us to initiate transactions without retaining sensitive financial details.

We collect transaction history on asentogel—every stake you place, every market you access, every game you play, and every settlement result. We use this data to calculate your tier progression, determine your weekly cashback, and fulfil our regulatory obligations. During periods of high engagement—such as around Idul Fitri, Idul Adha, or major tournaments like Piala AFF—your activity logs help us identify and prevent fraud and unusual account behaviour.

Data Retention and Third-Party Processors

We retain your asentogel account data for as long as your account remains open. After you close your account, we retain transaction history, KYC documents, and identity verification records for seven years, as required by law. We delete your password and authentication credentials within 90 days of account closure; however, your transaction history remains accessible to you via historical account export if needed for tax or personal record-keeping purposes.

We use third-party processors to deliver asentogel services. These include payment processors (to settle deposits and withdrawals), identity-verification vendors (to confirm your KYC documents), fraud-prevention services (to detect unusual account behaviour), and cloud infrastructure providers (to host asentogel's servers). We contractually bind all processors to confidentiality and prohibit them from using your data for any purpose outside our specified agreement. Our servers may be hosted in jurisdictions outside your own region; by using asentogel, you consent to this cross-border data transfer.

Your Rights on asentogel

You have the right to request a copy of all personal data we hold about you on asentogel. You can request this through the in-app support portal or by emailing [email protected]We will provide your data export within 30 days in a portable, machine-readable format.

You have the right to request corrections to your asentogel profile data if you believe information is inaccurate. You may update your name, email address, and linked payment method directly through Account Settings; for changes to KYC documents, contact our support team.

You have the right to request deletion of your asentogel account and associated data, subject to mandatory legal retention periods. After you request account closure, we delete your password and authentication credentials within 90 days. Transaction history and KYC documents are retained for seven years as required by law, but your account becomes inaccessible and your data is flagged as "account closed" in our systems.

Cookies and Privacy Policy Updates

We use cookies on asentogel to maintain your session, remember your language preference, and track site performance. Cookies are small files stored on your device that allow asentogel to recognise your browser on subsequent visits. You can disable cookies in your browser settings; however, disabling cookies may impair asentogel's functionality and prevent you from logging in or accessing your account.

• 1
  Session cookiesType 1

  We use these to keep you logged in to asentogel and to maintain your gaming session. These expire when you close your browser or log out.

• 2
  Preference cookiesType 2

  We use these to remember your language, currency, and other asentogel preference settings. These persist across sessions unless you clear them.

• 3
  Analytics cookiesType 3

  We use these to understand how users navigate asentogel, which features are popular, and whether performance is degrading. We do not use these data for marketing.

We may update this privacy notice from time to time to reflect changes in our data practices or regulatory requirements. We will notify you of any material changes by posting an updated notice on asentogel and, if required, by sending you an email notification. Your continued use of asentogel after we publish updates means you accept the updated notice. If you do not accept the updated terms, you may request account closure.

If you have questions about our privacy practices on asentogel, require a copy of your data, or wish to exercise any of your rights, please contact our privacy team at [email protected] or through the in-app support portal. We acknowledge all privacy requests within one business day and resolve most data-access requests within 30 days. For urgent matters, live-chat support is available through the asentogel mobile app and website.